If purchases are cancelled by the customer for any reason before the dispatch, any monies paid in relation to those purchases excluding the payment processing fees (2%+30p) will be refunded. The payment processing charges will not apply for direct bank transfers. Orders will not be refunded if cancelled after the order is dispatched. 

For orders delivered UK wide via courier services, if for any reason you are not happy and wish to return anything bought from Cambourne Local, we will be happy to offer refunds or exchanges provided the goods are in a fully resalable condition. Refunds will only be made via the credit/debit card/PayPal used for the original transaction. Refunds will have the post and packing charges deducted. Where an order is qualified for free post and packing, we will deduct our post and packing costs from the refund. We reserve the right to deduct any other charges incurred by us, such as credit card transaction fees, picking/packing costs, restocking costs, packaging material and return postage fees. Cambourne Local will not be liable for goods that are lost or damaged in transit and recommends that you obtain proof of posting. The customer must bear the cost of returning the goods to us.

Refunds will only be given in accordance with your legal rights on the above products. If your product is faulty, damaged or unfit for purpose, please contact us immediately through email. Please note that you will be asked to provide photographic evidence of any damaged goods.